FAQ

Mind Reading Would Be An Awesome Ability...

But since it's not possible, we've tried to answer as many questions as we could for you here in the F.A.Q. section. 


General Questions:

What is a Caffeine and Legends Book Box?

Caffeine and Legends is a monthly book club that focuses on bringing you new coffee, tea or drinking chocolate to try with your monthly read. We currently have a range of boxes to choose from, including a 'roulette' option, which rotates between the options of your choice.
All other items in the boxes will remain the same, so don't worry that you are missing out! We will also feature at least one book or drink related item in your box. We are committed to providing a box retail value that is over the price you pay for each box.


How does the subscription work?
When you sign up for a subscription with us, you will receive a box every month. We ship between the 1-7th.


Do I have to sign up for a subscription? 
Not at all! Our single box purchases can be found under the "One Time Boxes" section. These are typically listed around the 6th of each month. Please note that we do offer a discount to monthly subscribers. If you love your first box, we hope you'll take advantage of this when you come back!

I need to skip a month, how can I do this?
Please create an account with us when you check-out. This will allow you to easily cancel & re-start your chosen subscription at any time.

How do I change my subscription shipping address?

If you need to change your shipping address, you can contact us. Please include the first and last name on the subscription.

Why don't you send a lot of 'bonus' items?

Our philosophy is that less is more. We want our boxes to appeal to people of all ages & genders. So while we may have less "stuff", we take pride in sourcing high-quality items from small businesses whenever possible. We want you to have something new each month that you'll be excited to use!

What if I Already Have This Month's Book?

We do our best to offer books that are less well-known (but still amazing!). We soon hope to offer only new releases so this will not be an issue. We send a secret link in our theme announcement newsletters so you can view the book before we ship.
You are also welcome to contact us, and we will let you know that month's book will be. 

What if I am allergic to certain ingredients?

We often plan boxes 2 months in advance. We would be happy to let you know any ingredients prior to shipping. If you are allergic to an item that month, we recommend skipping that box.

We do our best not to source items that are known common allergies. However, we are a very small business, and only select 5 items a month for each box. We cannot special order items for everyone with allergies, every month. 

Can I Send This as a Gift?

Absolutely! Our box make great gifts because they are designed for both men and women. Thank you for considering our box as a gift option!

Do you ship internationally?

We do!
Be sure to check our policies page regarding any import fees/VAT taxes. 

 What Are Kraken Rewards?

Kraken rewards are loyalty reward points you can earn from each purchase! Earn 1 loyalty point for every dollar spent, plus, get 50 points when it's your birthday!
You can also  find the refer a friend feature in the rewards area.

How Do I See My Reward Points?
To view your rewards, click the blue shopping bag with a heart symbol in the bottom right corner of the website. Once you log into your account, click it again to view, or redeem your reward points.

I can't access my account.
If you've checked out, we have an account for you.
Often, the customer account activation links go to spam folders (especially if using gmail). Feel free to send us an email and we'll be happy to re-send your activation link.


Cost & Billing

How Much Do These Boxes Cost?

We have a few different subscription plans for you to choose from.
If choosing coffee, drinking chocolate or tea, you have the option of a one time purchase at $41.99, or to be billed monthly at $38.99 each month.
If you'd like the coffee & tea box, the one-time purchase is $48.99, and the subscription price is $47.99.

What If I Want To Cancel?

You can cancel any time before your next renewal date. If you cancel after your renewal, your box will still ship.


Do You Allow Returns or Refunds?

Unfortunately, due to the consumable nature of items in our box, they are non-refundable and we cannot accept returns. 

If the contents of your box have been damaged in transit, please reach out to us right away at caffeineandlegends@gmail.com with photos of the damage. We will gladly do everything we can to resolve the issue. 

Can I cancel an order I just placed?
If you change your mind, please email us with 24 hours of completing your purchase. After this time frame, we can not cancel any order.
Any and all refunds may be subject to a 4% transaction fee.

Vendor & Influencer Questions

I Sell Items That Would be Perfect For Your Box!

Awesome! We would love to hear from you. Our focus is on sourcing high quality items from small businesses and suppliers. If you think your items would be a good fit, please fill out our vendor application.

We are also on Faire! If you're a wholesaler not yet on this platform, we'd love to have you on there with us! Click our link to sign-up, and we'll be notified that you joined! 

If your items fit one of our upcoming themes, we will definitely be in touch!

I'm an Influencer/Blogger - can I have a box?

First of all, since you have made it here - thank you for finding us!

We do occasionally send out free boxes to be reviewed. If you're on Instagram, we hold a rep search every 3 months. We highly encourage you follow us, and to apply when our next search begins.

 

I'm a Writer, will You Consider My Book?

First of all - congratulations on publishing! That's a huge accomplishment. At this time, however, we have received a lot of requests and cannot accept anymore submissions. 

 

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